Lexicon
- Site: refers to this website accessible at the address https://sandra-ai.webflow.io/
- User: Internet user connecting, using the abovementioned site.
- Personal information: information that allows, in any form whatsoever, directly or not, the identification of the natural persons to whom it applies.

Legal information
‍
Owner: Sandra.ai — 5 parvis Alan Turing 75013 Paris
Creator: Sandra.ai
Publishing manager: Sandra.ai, info.sandrai@gmail.com
Webmaster: Sandra.ai, info.sandrai@gmail.com
Host: Webflow Inc., 398 11th Street, 2nd Floor San Francisco, CA 94103, United States
Credits: Sandra.ai

Under article 6 of law No. 2004-575 of 21 June 2004 on confidence in the digital economy, users are informed that the site accessible at https://sandra-ai.webflow.io/ is the property of: Sandra.ai, a simplified joint stock company with a capital of 3,000€, whose head office is located: 5 parvis Alan Turing 75013 Paris.
The site is hosted on Webflow Inc., 398 11th Street, 398 11th Street, 2nd Floor, San Francisco, CA 94103, United States.

General conditions of use of the site and the services offered

Use of the site https://sandra-ai.webflow.io/ implies full acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, users of the Site are therefore invited to consult them regularly. The Site is normally accessible to users at any time. An interruption due to technical maintenance may however be decided by Sandra.ai, which will then endeavor to communicate to users in advance the dates and times of the intervention. In the same way, the legal notices can be modified at any time: they are nevertheless mandatory for the user who is invited to refer to them as often as possible in order to take note of them.

Site content

The purpose of the Site is to provide information concerning all the activities of Sandra.ai. Sandra.ai strives to provide information on the Site that is as accurate as possible. However, he cannot be held responsible for omissions, inaccuracies and deficiencies in the updates, whether caused by himself or by third party partners who provide him with this information.
All the information indicated on the Site is given for information purposes only, and is subject to change. They cannot exempt the user from a complementary and appropriate analysis. Furthermore, the information on the Site is not exhaustive. They are given subject to changes that have been made since they were put online.
Consequently, the user acknowledges using this information under his exclusive responsibility. Sandra.ai cannot be held responsible for any direct or indirect damage that may result from accessing or using the Site, including inaccessibility, data loss, and/or the presence of viruses on the Site, without this list being exhaustive.

Limitations of liability

Sandra.ai cannot be held responsible for direct and indirect damage caused to the user's equipment when accessing the Site, and resulting either from the use of unsuitable equipment, or from the appearance of a bug or an incompatibility. Sandra.ai can also not be held responsible for indirect damages (such as for example a loss of market or loss of opportunity) resulting from the use of the Site.

Personal data processing

In accordance with Regulation No. 2016/679, known as the General Data Protection Regulation (RGPD) and the amended law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms, Sandra.ai may process personal data concerning you as part of its activities. Information concerning all personal data processing is available in the dedicated section accessible at: https://sandra-ai.webflow.io/politique-de-confidentialite

When browsing the Site, Sandra.ai collects personal data mainly through forms. The data collected in this way is your first name, last name, email address, as well as all those that you decide to send us when contacting us. This data will only be communicated to the following recipients: Sandra.ai internal teams. Data is kept for one (1) year. This processing is based on our legitimate interest, for the sole purpose of being able to respond to your request for contact. With regard to cookies and other tracers that may be placed while browsing our sites (depending on the choices you make using the cookie banners on our sites), we invite you to refer to the specific information on cookies available in the paragraph entitled “hypertext links and connection cookies (cookies)”. With regard to personal data concerning you, under the conditions provided for by the regulations, you have:
- A right of access as well as a right of correction in the event that this information proves to be inaccurate, incomplete and/or outdated.
- A right to object, free of charge, to the use by Sandra.ai of this information by, in particular for commercial prospecting purposes.
- A right to the erasure of your data.
- A right to limit the processing of your data.
- A right to the portability of your data. You can exercise the above rights by email by writing to the address: info.sandrai@gmail.com or by mail to the following address: 5 parvis Alan Turing 75013 Paris, 75013 Paris, Sandra.ai, service of the DPO.
‍
You can finally contact the Commission Nationale Informatique et Libertés (CNIL) if you consider that your rights in terms of personal data have not been respected.

Hypertext links and cookies

The site https://sandra-ai.webflow.io/ contains a number of hypertext links to other sites, set up with the authorization of Sandra.ai. However, Sandra.ai is not in a position to check the content of the sites visited in this way, and will therefore not assume any responsibility for this fact.

During your visit to the Site, some cookies may be placed on your terminal. A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a computer on a site. The data thus obtained is intended to facilitate subsequent navigation on the site, and is also intended to allow various attendance measurements, audience measurements... in order to improve the quality of the site. Refusal to install a cookie may result in the impossibility of accessing certain services.

The data transmitted by these cookies is only kept for 12 months, after which time your consent will be required again.

You can withdraw your consent to cookies at any time by configuring your browser.‍On the other hand, some cookies are necessary for us to operate the Site, and your consent will not be required in these situations.

Applicable law and attribution of jurisdiction

Sandra.ai reserves the right to change this notice at any time. The user therefore undertakes to consult it regularly. In the event that you access the Site from a State other than France, you undertake to also ensure compliance with locally applicable legislation. Any dispute in connection with the use of the Site is subject to French law. Exclusive jurisdiction is granted to the competent courts of Paris.

Data Protection Officer (DPO)

Sandra.ai has appointed a Data Protection Officer (DPO) responsible for ensuring the protection of personal data. You can contact him for any information or to exercise your rights at the following address: 5 parvis Alan Turing 75013 Paris, Sandra.ai, DPO department,
or by email at info.sandrai@gmail.com.

You also have the right to file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), in particular on its website www.cnil.fr.

By post by writing to:
CNIL - Complaints Department - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.

Intellectual property

‍The brands and logos (semi-figurative marks) of Sandra.ai and Sandra.ai companies appearing on the sites are registered trademarks. Any total or partial reproduction or representation, alone or integrated with other elements, without the written, express and prior authorization of Sandra.ai, is strictly prohibited. The general structure, software, texts, images, videos, videos, videos, sounds, sounds, sounds, know-how, animations, and more generally all the information and content appearing on the Site, are the property of Sandra.ai or are subject to a right of use or exploitation. These elements are subject to legislation protecting copyright.

Any representation, modification, reproduction, denaturation, total or partial, of all or part of the site or its content, by any process whatsoever, and on any medium whatsoever would constitute an infringement punishable by articles L 335-2 and following of the Intellectual Property Code.

The databases appearing, where applicable, on the Site are protected by the provisions of the law of July 1, 1998 transposing into the Intellectual Property Code the European Directive of March 11, 1996 relating to the legal protection of databases. As such, Sandra.ai expressly prohibits any reuse, reproduction or extraction of elements from these databases. Unauthorized reuse, reproduction or extraction incurs the responsibility of the user.

Sandra.ai reserves the right to delete without delay, and without prior notice, any content: message, text, image, graphic that would violate the laws and regulations in force and in particular the regulations specified above.In the event that you wish to use one of the contents of the site (text, image...), you must obtain the written, express and prior authorization of Sandra.ai.

Updated on 26/07/2024

Your privacy is a priority for Sandra.ai.
We are committed to building a relationship of trust with our customers and we are committed to protecting the privacy of visitors and users of Sandra.ai services in accordance with the Data Protection Act of 6 January 1978 as amended and Regulation 2016/679/EU of 27 April 2016 relating to the protection of natural persons with regard to the processing of personal data and the free movement of such data.
Our privacy policy aims to inform you in a transparent manner about how we collect and use your data as well as your rights.
By using the Sandra.ai services, you agree to the terms of this Policy. The latter is subject to change at any time, so we invite you to consult this page regularly.

1. Data Controller and Data Protection Officer

The person responsible for processing your data is the company Sandra.ai, headquartered at 5 parvis Alan Turing 75013 Paris - France.
Sandra.ai undertakes to ensure that all personal data processed by it will be processed in accordance with the regulations relating to the protection of personal data.
For any question relating to the processing of your personal data, you can contact our DPO at info.sandrai@gmail.com or by post at 5 parvis Alan Turing 75013 Paris - France.

2. Responsibility for processing in the context of the exercise of our activity and services

- Description of our services: Sandra.ai designs, distributes and maintains conversational virtual assistants on behalf of businesses of all sizes and in all sectors of activity.
- When Sandra.ai makes its services available to its customers, it acts as a subcontractor for the latter who remains responsible for the processing carried out during the management of their customer service.

3. What data is processed by Sandra.ai?
‍
a) Data processed as part of our websites

When browsing the site https://sandra-ai.webflow.io/, some personal data is processed, transmitted through the various forms on the site or collected indirectly or, again, transmitted by you offline:
- Identification data (digital identifiers, last name, first name)
- Contact details (email, telephone)
- Cookies (which in particular make it possible to trace the IP address, see point 8 “Cookie Policy”)
The contact form may require the following data to be processed:
- your phone number
- your email address
- your name and first name
The time, date and reason for the appointment are also processed.

b) Data processed as part of the demonstration of the service on the site

Anyone can request from our website to benefit from a demonstration of the services we offer to our customers. As part of this operation, the following data is processed:
- Identification data (name, first name, email, telephone number);
- Login data;
- Any data that is the subject of the conversation with our chatbot, including information that you voluntarily transmit to it. For this purpose, voice conversations are likely to be recorded.

4. Why and on what grounds are data processed?

4.1. Purposes:

a) Websites

- Provide an efficient and relevant service during your navigation,
- Contact you or provide you with information (e.g. demo of our software) if you have requested it via a form on the site or an email sent to the address info.sandrai@gmail.com,
- Improve your experience when visiting our website.

b) Demonstration of our conversational agent
‍
- Allow you to discover the functioning and the experience of using our customer request management service through our conversational agent powered by artificial intelligence.

c) Training our algorithmic models

This purpose is aimed at perfecting our algorithms and thus improving the performance of our activities, in particular for the automated generation of voice responses for the processing of customer service requests.

4.2. Legal bases for treatments

The data processing carried out by Sandra.ai is based on several foundations:
- The execution of the contract or pre-contractual measures (art. 6§1 b), RGPD)
Thus, any request for contact or information, any use of the service as part of a demonstration, involves the processing of data necessary to respond to these various requests.
- Consent (art. 6§1 a), RGPD) which will be requested whenever it is necessary. This consent is in particular required when depositing cookies and other tracers that are not strictly necessary (cf. 8).

5. Who are the recipients of personal data?

The Sandra.ai chatbot is directly powered by algorithms belonging to companies:
- OpenAI, which acts as a subcontractor. For more information concerning the treatments subcontracted by this provider: https://openai.com/policies/privacy-policy. Sandra.ai services may therefore involve cross-border data exchanges with this partner located in countries outside the European Economic Area.
- Mistral AI, which acts as a subcontractor. For more information concerning the treatments subcontracted by this provider: https://mistral.ai/fr/terms/#privacy-policy

Sandra.ai reserves the right to use other subcontractors, including:
- Google Tag Manager: Implementation of a tagging system to more easily process data information.
- Google Analytics: Essential for the management of our website, it allows us to measure indicators such as traffic, the most viewed products, or even the geographical distribution of visitors.
- Google Ads: Measures the performance of Google campaigns
- Google Conversion Linker: Analyzing the performance of our advertising campaigns on Google
- Google Conversion Tracking: Analyzing the performance of our advertising campaigns on Google
- Google Remarketing: Keep in touch with you on the Google network
- Google Hosted Libraries: Website builder and content management system
Others:
- Calendly: system for booking appointments and events
- Facebook Pixel: Allows you to track the actions of the visitor on the website, and to see if there are conversions
- Facebook SDK: Analyzes your navigation on the site
- Hotjar: Recording the navigation user journey
- Erms: Analyze data in order to create specific targets to reach them on the media you want.
- Stripe: prevention and detection of fraud for electronic payment
- Matomo: Measuring the audience of our site

6. What are your rights?

In accordance with the regulations in force, you have various rights listed below. You can exercise one of these rights:
- Or by email by writing to info.sandrai@gmail.com
- Or by post by writing to: Sandra.ai - Data Protection Officer Service 5 parvis Alan Turing 75013 Paris
Sandra.ai is committed to responding to you as soon as possible following receipt of your request. An email or a letter will be sent to you:
- In order to confirm receipt of your request
- In order to confirm effective compliance with your request
You also have the right to file a complaint with the Commission Nationale de L'Informatique et des Libertés (CNIL), in particular on its website www.cnil.f‍

a) Right of access

You can access the data processed by Sandra.ai at any time. We will send you a file with all the data.

b) Right to rectification

You can at any time request the correction of inaccurate or incomplete data that Sandra.ai has about you, visible for example as a result of exercising your right of access.

c) Right to object

If you wish to object to the processing of your data for commercial prospecting, you do not need to provide any reason, and Sandra.ai will stop processing your data.

d) Right to limitation

You have the right to request the restriction of processing to storage only for one of the reasons set out in article 18 of the GDPR, i.e.: The time to rectify data as part of the exercise of your right to rectificationIf this data is still necessary for you to exercise legal rights, time to check the conditions of the right to object.

e) Right to erasure

You have the right to demand the deletion of your data as soon as possible, in the following cases:
- Your data is no longer necessary for the purpose for which it was collected
- You withdraw your consent (when the processing is based on this basis)
- You have exercised your right to object in order to comply with a legal obligation

Please note, however, that this right to erasure does not apply insofar as processing is necessary:
- To the exercise of the right to freedom of expression and information,
- In compliance with a legal obligation that requires processing, provided for by Union law or by the law of the Member State to which we would be subject, or to perform a task in the public interest or in the exercise of public authority in which we are vested,
- For archival purposes in the public interest, for scientific or historical research purposes or for statistical purposes,
Please specify exactly which of the data we have that you want to delete.

Sandra.ai will respond to your request within one month at the latest, in accordance with regulations.

f) Right to withdraw your consent

For any treatment based on your consent, you can withdraw it at any time.

7. How long is your data processed for?

The duration of conservation of the various data may vary according to the purposes.
- Data collected via our cookies: they are kept for 13 months.
- Data collected in order to contact: they are kept for 36 months.
- Data collected as part of the demonstration of services: they are kept for 36 months.
The data collected is only processed for specific purposes and deleted as soon as they are no longer necessary for contracts or for the provision of our services. We ensure that it is possible to set up an automatic deletion on the processed data, in order to ensure their effective deletion and respecting a period determined in advance, proportionate to the purposes of processing.

8. The cookies

During your visit to the Site, some cookies may be placed on your terminal. A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a computer on a site. The data thus obtained is intended to facilitate subsequent navigation on the site, and is also intended to allow various attendance measurements, audience measurements... in order to improve the quality of the site. Refusal to install a cookie may result in the impossibility of accessing certain services.
The data transmitted by these cookies is only kept for 13 months, after which time your consent will be required again.
You can withdraw your consent to cookies at any time by configuring your browser:
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=fr
- Internet Explorer: https://support.microsoft.com/fr-fr/help/196955/how-to-set-and-customize-cookies-settings-in-internet-explorer-5
- Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies
- Safari: https://support.apple.com/kb/PH5042?locale=en_US
On the other hand, some cookies are necessary for us to make the site work, and your consent will not be required in these situations.

9. Privacy Policy Changes

Sandra.ai reserves the right to update this privacy policy, in particular to comply with current recommendations.

10. Any questions?

If despite this privacy policy, you have not had all your questions answered or if you want to submit points of improvement to us, you can contact Sandra.ai:
- By email to the following address: info.sandrai@gmail.com
- By mail: Sandra.ai — Data Protection Officer Service — 5 parvis Alan Turing 75013 Paris